Cancellation and refund policy

One-time runs

• Failed scans: if a paid scan fails because of a problem on our side, the run is returned to you automatically so you can try again.
• Unused runs: if you haven't used a run, you can ask for a refund within 7 days of buying it.
• Used runs: because the analysis is delivered as soon as it runs, used runs aren't refundable, except where the result never arrived or the law requires it.

Monthly plans

• Cancel any time from your account page. Your plan stays active until the end of the month you've paid for and won't renew after that.
• First payment: if you change your mind, ask for a refund within 7 days of your first payment if you've used no more than 3 scans.
• Renewals aren't refunded for a month that has already started, but cancelling stops all future charges.

Charged twice, or charged but nothing happened?

Email us and we'll sort it out. Sometimes a payment completes at the bank but the confirmation reaches us a few minutes later; in that case your run or plan appears automatically once it does.

How to ask for a refund

Email hello@crackly-ai.com with the email address or phone number used for the payment and, if you have it, the Razorpay payment ID (it starts with "pay_" and is in Razorpay's receipt). We reply within 2 business days. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 business days.

Delivery

Video Verifier is a digital service. Runs and plans are available immediately after payment; nothing is shipped.